We operate a returns policy for order cancellation. You are allowed 14 days to return a non special order item minus a 50% restocking fee. This means that we will refund 50% of cost of the product excluding the delivery cost to you, if you choose to cancel your order for any reason, provided you comply with the below:
You notify us of your cancellation in writing to email@example.com within 14 days of delivery. By return, we will confirm the returns delivery address.
The goods remain unused and component parts are unopened.
You or the recipient retain and take reasonable care of the goods and package the goods to be returned securely in the original packaging.
You are responsible for returning the goods to us at your own cost, and including a printout of your invoice or your order number.
Refunds will be issued upon safe receipt of the item. Refunds will be made via the original payment method minus a 50% restocking fee.
If your order contains any of the following items we will be unable to refund your order (including postage & packaging) once it has been delivered:
Tailor-made or personalised goods
Special orders prints, sizes, materials, frames, styles, books or anything not stock by Stuart Wheeler (including canvases, non standard print finishes, HD metal prints, acrylic prints or any non stock item)
Whilst Stuart Wheeler will do our utmost to ensure deliveries are made by a requested date, please note that such dates serve as estimates only and cannot be guaranteed in any way.
Any claim for non-delivery of any Goods shall be notified in writing by the Customer to Stuart Wheeler within 3 days of the intended delivery date. Any claim for damage to any Goods shall be notified in writing by the Customer to Stuart Wheeler within 24 hours of delivery.
Regardless of how the order is communicated to Stuart Wheeler (on-line, fax, e-mail, telephone-call etc.), it is the customer’s responsibility to ensure that all order and delivery details are correct.
Stuart Wheeler do not sell or provide your details to any third party and will be used by Stuart Wheeler for communications with regards to your order and any future offers and promotions by Stuart Wheeler. We do not hold can credit card or payment details on file.
This Site may contain links to other websites operated by other people or companies. Please be aware that I am not responsible for the privacy practices of other websites. The fact that I link to a website is not an endorsement, authorisation or representation of our connection with that third party. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. This Policy addresses information collected through this Site only. I encourage you to read the privacy policies or statements of other websites that you visit.
On our Site, you have the option to join my email list and receive information about my products, services and offers. If you subscribe to my email list you give me consent to send marketing and promotional information. If you do not wish to receive such information, you may opt out by sending us an email at firstname.lastname@example.org
Whilst all reasonable care is taken to ensure accuracy of the contents and information on this site, Stuart Wheeler or anyone associated with Stuart Wheeler cannot accept any liability for any loss arising out of direct or indirect use of this information.
Stuart Wheeler reserves the right to change the data, references, product specifications, pricing or otherwise amend the contents in full or part at any time without notice.
Thank you for taking the time to read our Terms and Conditions - Stuart Wheeler